Privacy and email preferences
This page describes how this website handles information when you browse, sign in, place an order or contact support.
Accounts and orders
We store your account email, name when supplied, orders, balance entries and payment references to operate your account and assist with purchases. Passwords are stored as password hashes. Google sign-in uses your basic profile and verified email to identify your account.
Support conversations
An email address is required for live support; your name is optional. Ending a chat removes it from the visitor view. The support team retains the conversation in its private administration panel to follow up on requests.
Traffic measurement
We count approximate visits, page views, device categories and referring sources on our own server. The traffic database does not store raw IP addresses or page query strings. Visitor identifiers rotate daily. Detailed visitor rows are retained for up to 35 days and daily aggregate traffic for up to 400 days. These figures start when measurement is installed.
Cookies and local preferences
Session and security cookies support sign-in, forms and account access. A chat cookie identifies the current support conversation. Your browser can remember your light or dark theme. Blocking necessary cookies can prevent these features from working.
Account verification is optional. Password-reset emails go to your registered email address. You can stop stock announcements through the unsubscribe link in each announcement or your account preferences. This does not disable essential account messages.
Service providers and requests
Hosting, email delivery, Google sign-in and the chosen payment service process information needed for their respective features. We do not sell personal information. Contact support@oldestchannels.com for questions about your account data, correction or deletion requests. Records needed for unresolved orders or payment reconciliation may need to be retained.